Welcome to

Greenhouse Medical Practice

Our Commitment

We are a GP Surgery dedicated to providing comprehensive healthcare.

With twenty years of experience servicing the Darwin, Palmerston and rural communities, our doctors are capable and committed to ensuring professional, long-term care for our patients.

Bulk Billing

For valid Medicare card holders, most services relating to your general health are billed directly to Medicare.

Please note that certain services including medical assessments/medical reports, surgical procedures and some vaccinations may incur an out-of-pocket cost.

Greenhouse Medical Practice Coolalinga

Shops 6&7, Stavri Complex, 465 Stuart Hwy, Coolalinga

reception@greenhousemedicalcoolalinga.com.au

Clinic Hours:
Monday – Friday: 8am – 4pm
Sunday: 9am-12:30pm

Phone: 08 7999 7499

Fax: 08 6444 7436

Note: Our doctors also provide care to residents across

multiple aged care facilities in the Darwin & Palmerston region.

Please enquire at reception for further information.

Notification

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1. Introduction
This privacy policy outlines how Greenhouse Medical Practice Coolalinga collects, uses, stores, and discloses your personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles (APPs). We are committed to protecting your privacy and handling your personal information responsibly.

2. What Personal Information We Collect

We may collect:

  • Names, date of birth, addresses, contact details
  • Medical information including medical history, medicines, allergies, and adverse reactions immunizations, social history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes
  • Healthcare identifier numbers
  • Health fund details.

We collect personal information when you attend consultations, complete registration forms, or communicate with our clinic.

3. How We Collect Your Information
We collect information:

  • When you register as a patient
  • During consultations
  • From other healthcare providers (with your consent)

We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment.

4. Why We Collect, Use and Disclose Information
The practice collects, uses, stores, and shares your personal information primarily to manage your health safely and effectively. This includes providing healthcare services, managing medical records, and ensuring accurate billing and payments. Additionally, we may utilise your information for internal quality and safety improvement processes such as practice audits, accreditation purposes, and staff training to maintain high-quality service standards.

We sometimes share your personal information: 

  • with third parties for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy 
  • with other healthcare providers (e.g. In referral letters) 
  • when it is required or authorised by law (e.g. court subpoenas) 
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent 
  • to assist in locating a missing person 
  • to establish, exercise or defend an equitable claim 
  • for the purpose of confidential dispute resolution process 
  •  When it is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification) 
  • When it is provision of medical services, through electronic prescribing

Only people who need to access your personal information will be able to do so. Other than providing medical services or as otherwise described in this policy, the practice will not share personal information with any third party without your consent. 

We do not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. 

5. When and why is your consent necessary?

When you register as a patient of this practice, you provide consent for the GPs and practice staff to access and use your personal information to facilitate the delivery of healthcare. Access to your personal information is restricted to practice team members who require it for your care. If we ever use your personal information for purposes other than outlined in this document, we will obtain additional consent from you. 

It is important to us that as our patient, you understand why we collect and use your personal information. 

By acknowledging this Privacy Policy you consent to us collecting, holding, using, retaining and disclosing your personal information.

6. Storage and Security
Your information is stored securely in electronic and/or paper records. We take reasonable steps to protect it from misuse or unauthorized access.

7. Access and Correction
You may request access to or correction of your personal information by contacting us.

8. Website Privacy
Our website may collect limited information via forms or cookies to improve user experience.

9. Data Breaches
We follow the Notifiable Data Breaches scheme and will notify affected individuals where required.

10. Complaints
Contact us at:
Greenhouse Medical Practice Coolalinga

Shops 6&7, Stavri Complex 465 Stuart Hwy, Coolalinga

PO Box 2025, Coolalinga
Phone: 08 7999 7499
Fax: 08 6444 7436
Email: reception@greenhousemedicalcoolalinga.com.au

11. Updates
This policy may be updated anytime at the discretion of the practice.

Last updated: 26/05/2026